Services that incorporate conversational interfaces are increasing rapidly throughout different areas of business. Following this change the types of messages delivered to end-users through these services are likely to become more personal and sensitive in nature than ever before. This means new challenges for designers as they need to think about the content and ways in which these messages are delivered.
Instead of asking the system to turn of your lights, think about the future where automated services are providing people diagnoses about their health – and you need to design the service delivering the messages. How can designers enforce the message by adding visual cues and existing web elements to enrich the delivered message? How can personalities or emotions be expressed through voice or text?
In this workshop we focus on creating personalities for conversational interfaces that include both voice and text commands and apply these to a design system. We will explore methods for creating voice-based design systems and reflecting a product’s brand with conversational UI.
